Responsible by design.
The communities you serve deserve AI built with the same care your team brings to its work — starting with how we handle your data, protect your environment, and earn your trust.
Built on Azure. Isolated by design.
Madison runs entirely on Microsoft Azure, with dedicated resources for every agency. Your environment never shares data stores, search indexes, or processing with another customer — by default, not as a paid upgrade.
Dedicated per customer
Every agency gets its own isolated environment — separate data stores, separate search indexes, separate processing. Never shared infrastructure between clients.
U.S. Azure regions only
Storage, search, and AI processing all stay inside U.S.-based Azure commercial cloud regions. No offshore processing, no third-party routing.
Your identity, your policies
Staff sign in through your existing Microsoft Entra ID, so your MFA, conditional access, and role-based policies carry straight into Madison.
What happens to your data.
Every document, query, and AI output that enters Madison is protected at every stage. Here’s how.
PII scrubbed on entry
Data only enters through secure, authenticated channels — SharePoint connectors, secure transfer, or direct upload — and is screened for personally identifiable information the moment it arrives.
Enterprise AI models only
AI runs exclusively on Microsoft Azure's enterprise services. Your data never touches a consumer endpoint, never trains a model, and is never retained by the model provider.
Separated and cited
Agency data, your staff's own work, and the broader web stay in clearly separated layers — and every answer tells you exactly where it came from.
You own it. We never will.
We're a service provider, not a data company — we don't sell, share, or monetize your information. If you ever leave, we securely delete everything and confirm it in writing.
You see everything. We hide nothing.
Every interaction, every output, every piece of feedback is logged, traceable, and available whenever you need it.
Every answer is traceable
Madison grounds every response in your own documents and cites its sources — nothing pulled from general internet knowledge — so your team can verify any answer against the original record.
Full audit trail
Every chat and response is saved for compliance, FOIA, or internal review, under a retention policy you control.
AI assists, humans decide
Madison never publishes, executes, or enforces anything on its own — a staff member always reviews before an output goes anywhere. By design, not by limitation.
Real people review every piece of feedback.
When your staff flags a bad answer, it doesn’t vanish into an algorithm — someone on our team reads it, diagnoses the issue, and makes a targeted fix. That’s how Madison gets smarter every week.
The bar is high. We get it.
You need infrastructure you can defend in a council meeting, justify to an auditor, and trust with decades of institutional knowledge.
Completed
Azure HIPAA-eligible services
Aligned, selected controls
Inherited via Microsoft Azure
Watch our training on responsible AI
Questions we hear in every evaluation.
Live in 65+ local governments
See what responsible AI looks like in practice.
We’re happy to walk your IT team through our architecture, complete a security questionnaire, or connect you with a customer who’s already been through the evaluation.